All rights reserved. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. This includes platinum tickets and other seats with inflated prices bought through Ticketmaster; all refunds are given at the price you paid. How BBB Processes Complaints and Reviews. Always check the event page on our calendar for full details. So youd think wed be able to sell or transfer, right? As a rule, the companys employees identify potential scammers even before the purchase and sale transaction is completed. For information about travelling by bus and Saarbahn in various languages, please visit: Unterwegs im Saarland. Recently, many users have been asking the question: Is it safe to use your social media account to create a profile on the service? With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Limited seating is available on a first-come, first-served basis at First Avenue, 7th St Entry, and Turf Club. Even if the problem is the fault of the customer himself, the support service will always solve the issue in the best way and without blaming the user. would give zero stars if I could, I sold tickets in august 2022 through the resell option and I have not had the money for the sale. Still no refund. She resolved the issue so quickly and was very kind and polite! If a show is postponed and a new date has yet to be announced, please hang on to your ticket and we will send you additional information as soon as it is available. One of them is the OS blocks large volumes of ticket purchases by computer programs that are often used by ticket sellers. OTC tests need to be taken onsite at the venue in front of venue staff. Due to the general nature of the pandemic, we do not have staff in the club and cannot resell mailed-in merchandise. There is also a ticket resale fee. How much does AXS charge to sell tickets? You cant speak to anyone and get held in live chat queues for ages. Unfortunately, no. They are the instantly available for resale for 3x the price. Tour a state of your choice on local and regional services for a whole day. This website is using a security service to protect itself from online attacks. Your tickets to the original event will be good for the makeup show. Also, look for an email from First Avenue prior to the show confirming any relevant policies. For more information, please see our We also ensure all reviews are published without moderation. Nope. Canceled events: Most events that are outright canceled without any plans to reschedule will automatically be refunded to the credit card used to purchase your tickets. I did all of this. This policy may change depending on the performer or at the discretion of management. Alternatively, if your show is at a Live Nation venue (list below) you will have 30 days to opt in to receiving a 150% credit to use towards buying future tickets." - LiveNation [deleted] 3 yr. ago bterps 3 yr. ago On the Review page, click the List Tickets button to finish. I assumed I would have to sell it but no help offered we unfortunately lost my sister who I purchased the gift for. Hinsichtlich der Busverbindungen ******* will also be getting a complaint. All venues owned and operated by First Avenue are wheelchair accessible. They rob people of their money. The service has developed a technology called white label. Let us know what you were doing when this page came up, plus your IP and request ID For events that are postponed, tickets bought through resale sites such as StubHub will still be good on the makeup date, just like Ticketmaster. In buses, you may buy a ticket directly with the driver. Despite this, in the reviews, you can still find comments from which users are dissatisfied with the work of the company. Theater productions: Ticket refunds for Guthrie, Ordway and other theatrical productions are generally operating the same as concerts. Please provide your verification details which will be used for claim procedure. Customers of the service often ask questions about ticket cancellation. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, these sites usually do not offer refunds if the buyer cannot make the rescheduled date, so ticket holders are then told to resell their seats (benefiting the resale site twice over with its selling fees). If you place an order with no pre-order items, and you havent received it within ten days, please emailinfo@first-avenue.com. If you already have an AXS account, the tickets will be transferred to your account automatically. Suggested companies are based on peoples browsing tendencies. Yes, according to most users, you can trust the service, since it is legit reliable and safe. The system of the service is very simple and accessible. How do I get a refund for classic hard stock tickets? The company has a special department in which people work who are engaged in various checks and protection of the service from fraudulent actions. It is problematic to make a refund to another card. Please provide your business email which will be use for claim procedure. If you travel without a valid ticket, you must pay 60. Datenschutzerklrung. In 2021, the service turned 10 years old. Firstly, the service charges a service fee. Lead ticketing agent for The O2, OVO Arena Wembley, AEG Presents and more. In 2015, a significant event took place in the history of the companys development, which played a major role in the further development of the service. I have contacted them MULTIPLE Times but the live chat is completely unhelpful, as every time they tell me they have sorted it and to wait 10 days and it will be in my bank, however its still not 8 months later. We are estimating two-four weeks for items to become in-stock, and well ship complete orders as soon as possible. Crappy buisness practice!!! Glass goes in the glass container, paper goes in the paper container, Restmll, Sperrmll we know its complicated! Despite me sending Paypal and bank statements to prove I have not received funds they are still withholding my money and have now just stopped responding to me. Concert tickets only usable with a mobile app.Update: an expected rubbish reply from AXS. Fan Update. AXS Tickets Phone Number Call AXS Tickets customer service faster with GetHuman 888-929-7849 Customer service Current Wait: 4 mins (3m avg) Hours: Mon-Sun 7am-11pm EST; best time to call: 10:15am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! Empty promises once again from AXS -, they commented on my previous trust pilot review to ask me to add my order number and they will look into it. Such precedents occur very rarely and if they do, they will happen for reasons of delivery service problems. This fee helps the company to cover the costs associated with the support of the service itself, technical and other details. Friends have 2 days to decide whether they need tickets. Due to COVID-19 and the Stay At Home order, we have been exercising caution and limiting the number of staff onsite in our small merch production space. The Fitzgerald Theater is a fully seated, reserved venue with 2 balconies. Sold tickets over 5 weeks ago ! Its been three weeks and I am still trying to get payment for tickets I sold 6 months ago and cant get hold of anyone , I cannot believe I am still awaiting my refund 7 months later. AXS - Official Tickets and Your Source for Live Entertainment Yep! 30 days later and still no refund. If you do not currently have an AXS account you will be . E-mail: This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. All shipping takes approximately one week once your order is placed due to limited COVID-19 staffing precautions. We really need our e-ticket email now. We are sorry to hear of your frustrations, and always try to accommodate those with exceptional circumstances - we apologise this was not offered to you. I found it astounding considering the size of the event & how many people they must be dealing with. International Association of Better Business Bureaus. It is totally outrageous how they have kept my money for 7 months and counting! Ticket prices can vary with the demand and popularity of each show. 425 W 11th St #100 Los Angeles, CA 90015-3467 Share 1.0 / 5 4 Ratings Submit Review Finally! With the one AXS app you can view and use tickets for The O2 arena, OVO Arena Wembley, BST Hyde Park, and more, all in one place. It's all a fan needs, all in one app. Application for financial support Leistungen fr Bildung und Teilhabe (Regionalverband Saarbrcken), Information about financial support in the programme Schlerbefrderungskosten (Regionalverband Saarbrcken), Social Welfare Office (Sozialamt) and Jobcenter, Television and radio broadcast services fee. We notice that your web browser is out-of-date. Hi, thanks for your message. The Detroit show was cancelled on March 19, and no refund yet. Well thats a bummer. We will inform all ticket holders via email of any event updates. the cottages at tucson resident portal; 2021 iowa custom farm rates; biggest human skeleton ever found; Blood Donation. For other states, find Immunization Information Systems contact information HERE. I WANT MY MONEY THAT YOU ARE WITH HOLDING. On the AEG-owned AXS' website, though, a Help Center page states that "if your . Besk vr hjlpsida fr mer hjlp och support. AVOID AT ALL COSTS. AXS won't give the seller their money until after the event takes place (which is over a year away) yet they charged both of us for said tickets- how much money are they holding onto when they unethically keep the money from the sale of your tickets and got paid twice for each of these tickets. Theyll also need to get the AXS app. The tickets I have are not real tickets, cant sell them cant use them. Tickets purchased through unofficial sources (such as Craigslist, StubHub, etc.) Be the first to know. As of now, the online service cooperates with more than 350 partners around the world. 425 W 11th St #100 Los Angeles, CA 90015-3467. This transaction brought the company an excellent income. Montag - Mittwoch, Freitag Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. If you have questions about a ticket purchase, please contact AXS by submitting a request or Live Chat. When selected the higher price, was told this was no longer available. This service is legit reliable and safe, the company is trusted by millions of users. For information and tips, please visit: If you have problems and need any assistance, there are many counselling centres available to you. There is also a special chat window on the site where you can communicate directly with assistants. If you are attending a show at First Avenue, 7th St Entry, Turf Club, or Fine Line, contact us in the office Monday through Friday 10:00 a.m.6:00 p.m. via email info@first-avenue.comabout making necessary accommodations. AXS handles payment and delivery so buyers and sellers never interact with each other. I was told to go to Stubhub even though AXS is the one that conducted a "fraud check" and cancelled the tickets. I purchased my ticket to see Lana Del Rey at BST Hyde park in the Diamond section. Many people trust this company because the service has been around for 10 years. Proof of vaccination may include a physical card or a photo of a complete vaccination card that matches the patron ID, or digital immunization records such as Docket or Clear. Similar experience to many others, I sold tickets through AXS waited until 10 days after the concert as advised - 10 days later still no payment, contacted them via live chat and advised payments go in the Friday after the 10 days and guess what still no payment. You can also reference our website and Facebook events for up-to-date show information. Please note: If you purchase items that are currently in-stock, along with pre-order items, your entire order will be shipped together. Damaged or defective items may be returned or exchanged by emailing info@first-avenue.com within seven (7) days of receipt. I received an email from AXS saying that I would be reimbursed for the difference in price for the tickets after 30 days. (United States) Customers complain about transaction failure situations; sometimes payment is difficult to make for technical reasons. . Bought your tickets at the venue's box office? Review your transfer history within the AXS app by clicking on MY EVENTS and selecting TRANSFERRED. He fixed my problem instantly and made a disabled girl extremely happy. Fans can manage tickets digitally, transfer or sell tickets when needed (if applicable), and remain assured that all tickets are authentic and secure. Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! Mehr Infos unter There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If youre still looking for tickets, you can check the AXS Official Resale page. Just follow the simple steps to make the tickets officially yours. Also that I could receive a full refund for my ticket if a pass didnt become available. He responded to my email straight away, which surprised me, he took my email seriously and was so supportive and helpful over an issue that was clearly my mistake. E-mail address is required to create an account. If available, youll see the option to get tickets with AXS Official Resale on the event page. I will be looking at how this can be taken further as I'm not getting anywhere and I can see that lots of other people have had the same issues! If you placed an order and you see it listed as complete in our system, that means were aware of the order, but it does not mean the order has shipped. . Cookie Notice Thank you for fixing our mistake Georgios. Claim request is processed after verification.. AXS Ticket Reviews Is AXS Tickets Legit & Reliable? Sign into your AXS Account and click Listings, Valid, State-issued, Drivers License (not clipped or punched VOID), Valid, State-issued, Identification Card (, The name of the item you received in its place, A clear photograph of the item you have received, Masks are final sale and are not eligible for returns and exchanges, Sale items cannot be returned or exchanged. Order number 1030213001. Effective Wednesday, June 1, 2022, concerts and events at First Avenue and associated venues will no longer require proof of a full course of COVID-19 vaccination, or proof of a negative COVID-19 test. Fans wait for hours only for all the tickets to be sold out instantly. Managers respond to such claims that they do not set prices and the number of fees generally depends on the situation on the global financial market and other factors. The university considers the principe of solidarity very hightly. AXS Ticket Reviews - Is AXS Tickets Legit & Reliable? Otherwise, youll get an email letting you know you need to create an AXS account to claim the tickets. The service is managed by Anschutz Entertainment Group. As a rule, this fact is associated with a problematic update. All claims for orders arriving with a missing or incorrect item must be made within seven (7) days of delivery. For shorter trips up to 3 stations (Kurzstrecke), a one-way ticket costs 1.90. Please refer to an events specific ticketing page for more information on seating availability, selection, and pricing. Not sure why they do it. This should be illegal. Two online options for tickets provided with one of these with a higher price for seats nearer the stage. fluechtlinge@saarbruecken.de. AXS Mobile ID gives you the ability to transfer, sell and buy seats through an official marketplace endorsed by the venue. According to the aggregate of user reviews, the service receives 4 points out of 5, which is a very good indicator: after all, after the coronavirus pandemic, trust in many services of this kind has greatly decreased. There are many such claims not only about this service. The Fine Line offers very limited reserved seats, available for purchase (inclusive of a ticket) to a variety of shows. This "sale policy" is BS and incredibly shady. With your SocialCard, your ticket will cost less. It is legit reliable and safe. BBB is here to help. On April 1, 2023, I received an email from Stubhub that the tickets had been transferred to AXS and that I had to download the AXS app to obtain the ** code/tickets. Large bags, including messenger bags and backpacks, must be left at coat check. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Scripted call center response - not able to offer any support. The company has its methods by which you can check not only the seller but also the tickets they sell. This way your guests will be able to enter when they arrive using their own AXS Mobile ID. Hope we can make our event . There is much to discover in and around Saarbrcken. If youre seeing this message it means tickets are already on sale, however all available inventory has been sold. Thanks for signing up for the event guide! Anything discussed is confidential, and the services are usually free. From Monday to Friday from 09:00 until 03:00 on the following day. Buying for future events: The shows must go on, and eventually they will. Click the Transfer button next to the event in your AXS account. During this period, there were ups and downs in the work of the service, nevertheless, the management always managed to maintain a good reputation of the company. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. During the period of lockdowns and mass cancellation of concerts, AXS also faced several problems. Refunds will be available for performances that are already canceled, such as the Guthries Twelfth Nights dates this month. If a show has been rescheduled, and you cannot make the new date, you have 30 days from being notified to request a refund from AXS (via. According to most users, the support service of the service works perfectly, many people give the service five stars in the reviews.
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