Our opinions are our own. :), Good Moring, Thank you very much for your 5* review!We appreciate the amazing feedback that you have given our Stoke Talke Branch! We will contact you within four weeks of your departure date to discuss the options*. The best way to do that is to contact the company and explain the problem that you are experiencing. We booked a trip to Turkey five weeks before flying, the holiday was great and the customer service was fantastic. booking. FRONTIER Miles. when I asked for a receipt which was not provided initially - no explanation of the rate - no calculation shown. Keel Square, 2023 CBS Broadcasting Inc. All Rights Reserved. When evaluating offers, please review the financial institutions Terms and Conditions. Hays Connect also allows you to: Maintain your bank details Review and update your personal details View your payment details Book your holiday Request a P45 Access and print any manual forms you may require Getting started I visited your branch Saturday 22nd April 2023 to request support with a Western Union Withdrawal.I had to wait for quite some time as both agents were busy and had to complete full booking/trips for customers.Upon enquiring/asking support to withdrawal the fund which is needed to support me taking care of end-of-life matters for my Mom Imogen told me that their branch manager was the only person that underwent training and could help.I was kindly requested to contact them today, Wednesday the 26th of April 2023 as Imogen said it was a matter of her getting the training and then she could support or assist.Upon calling your offices today I got notified the branch manager will only return Mid-May 2023.I am a disabled person, finding another Western Union outlet and incurring stressful commute over and above the huge amount of mental strain I am under is not welcomed.I perceived the person taking my call not even making any effort to / understanding the circumstances.In this modern day and age this is unheard off.I will also ensure I write a Truspilot review and notify Western Union that the Hays Honiton Branch can be scraped of their list of outlets, Im sure it will be no skin of your noise, but I honestly did not appreciate or take kindly to the way Ive been supported as a customer.Also rest assure I will not even consider using Hays Honiton for any Travels is this is the level of service/standards your branch sets. For more information about financial protection and the ATOL Change & Cancel Policies. Check-In. Face-to-Face Customer Service was super with polite and friendly staff. If you have not heard back from us within the timescales quoted then please contact your local branch or agent where you originally booked your holiday. Tyne and Wear, They have just lost our custom. do not go here!!! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. There are times, however, when you just can't stay silent and you must speak up. It's great to hear that Sophie from our Glasgow Gordon Street branch went above and beyond to get your query resolved efficiently for you. Hays Travel have partnered with Collinson Group as a recommended supplier of COVID testing packages - for pre-departure testing in the UK. Decman was already past the free cancellation window, but the hotel offered to refund him after he provided a COVID test. Sign in using either your Booking.com account or confirmation number and PIN, select the booking you want to change, and you'll see what options are available. I hope you have an amazing time on your holiday!Take Care,Eve - The Social Media Team, Flower Court Flower Lane, SP4 7JE Amesbury, GB, Unit 3, Cannon Park Centre, CV4 7EH Cannon Park, GB. Frontiers flight cancellation fee is $99 and is listed as per passenger, per direction regardless if you cancel your flight 60 or more days prior to departure or the same day as departure. Youll find all the latest country-specific information on testing and entry requirements on theForeign, Commonwealth, and Development Office website. Please ask us to confirm what protection may apply to your * Denotes the fields that are mandatory. Where an email address has been provided, a confirmation email containing your booking summary will be sent to you within 48 hours. For holidays due after that, we await further advice from the FCO. Online Form. In order to log in, you will need your booking reference number, as well as the surname and date of birth of the lead passenger. The rules are changing every day, the situation is changing every day, your medical condition may be changing, so the bottom line is get as much flexibility as you can afford," he said. Thank you once again for booking with Hays Travel. Bank transfer is a simple, speedy, secure way to make a payment directly from your bank account. Put down to experience but will not use again, Good afternoon Dave,Thanks for taking the time to leave us a review, we appreciate the feedback. ola oh i never got to say that tata, Good morning Kevin,Thanks for taking the time to leave us a review, customer feedback is always appreciated. Also party of four booked all over sixty not my idea to use hays . If you choose to cancel your flight and youre not eligible for a full refund, you can cancel your itinerary and youll retain its value as a travel credit with Frontier. And I regret hays was used obviously . This site is secure and the information will not be used for any other purpose than your refund. So what can you do if you develop symptoms and it's past the free cancellation deadline? I am glad to hear that this was amended quickly for you however I can completely understand how you feel.Take Care and Thank you Eve - The Social Media Team. The ATOL protection does not apply to all holiday and travel Hays Travel has collected 50 reviews with an average score of 1.70. It was fun," he said. Unless youve purchased a Cancel For Any Reason policy, which is usually more expensive, youre only entitled to a refund if you cancel for a covered reason. Hays Travel is a different animal to the souped-up, debt-fuelled, bonus-happy beasts of the City, such as Thomas Cook and Carillion. 30.2K followers. Hiking, Biking, and Walking Trails Scenic trails all over town give you plenty of places to stay active. Consider what Nicholas Angelos experienced when he tried to get a refund for ticketing fees erroneously charged by . The only other way to guarantee a full refund is if you purchase a package called. After CBS 2 reached out to the hotel, they offered him a full refund as a courtesy. / CBS Chicago. Parks and Playgrounds With over 25 public parks and green spaces, you can stretch your legs, walk the dog, or find a great playground for the kids. Login Can't remember your password? This is going to be . Purchased euros today hays gave me a rate of 1.0358 which I accepted ( knowing no better) at home checked receipt and found they charged buy back fee of 3.95 without asking me, also on checking their web site the rate quoted is 1.1062 Moral is check information prior to purchase rather than relying on then to be professional and advise on best deal . Click herefor your branch contact details. Please can you send us an email to csreviews@hays-travel.co.uk so that we can look into this for you.Take care Lucy - the Social Media Team, Booked with Hays to Fuerteventura (using Jet2) and everything worked from start to finish. Sit back and relax while we do the work. Certificate go to: What does API mean and who do I give this information to? The ATOL protection does not apply to all holiday and travel Make sure you allow seven days for the letter to be received. They are insistent they are offering only 2 options a) reschedule or b) voucher. Special Services. She was very pleasant to talk to and have very good customer service and support. Information relating to your booking will be sent to you within 48 hours of the booking being made. Good Afternoon MikeyThank you so much for taking the time to leave a review for Holly. And while booking online can save you time, "do so at your own peril," he said. Unfortunately, Hays Travel is known for not managing customer complaints well. OK92033) Property & Casualty Licenses, NerdWallet | 55 Hawthorne St. - 11th Floor, San Francisco, CA 94105. I went to Hays travel agent in Fareham to book a costly holiday for a family wedding abroad. It's time to book with confidence. But it's not all doom and gloom, as some firms did manage to impress the majority of their customers. We are glad to hear you had such a great experience while getting your travel money and we all hope you have a brilliant time on your holiday.See you again soon,Thanks again,Chloe - Manager, If you want to be ripped off with currency exchange then this is the place to go. Steps to getting a refund from Frontier Airlines, If youre eligible for a refund, the easiest way to claim it is via the Frontier website. Hays Travel Ltd cannot accept responsibility for incomplete or inaccurate information and no refunds will be issued if you are unable to travel as a consequence of this. If your ticket isnt eligible for a refund and you want your money back, ideally youd hold. Hays Travel have partnered with Collinson Group to help you with the testing process. Pre-qualified offers are not binding. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Registered Office: Please make it clear to us if you are looking to cancel the entire booking or whether you would just like to cancel a specific member of your party's booking. We were handed the money and receipt in an envelope and went on our way, it was only when coming to change the money back that we discovered it was only guaranteed for 30 days, this being day 36.THEY SHOULD NEVER HAVE ADVISED US TO TAKE OUT THE GUARANTEE, or at least mention it was only valid for 30 days.There is NO facility on their website to make a formal complaint, you have to sit on a phone for hours instead. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. This influences which products we write about and where and how the product appears on a page. Some airlines require a letter from your GP giving details of your medication, as well as the name of the health condition that you require the medication for. Heres how to know whether youre entitled to a refund on Frontier, and how to actually get it. Please note that this may be required even if you have been vaccinated. Hays Travel is the UK's largest independent travel agent - it grew its portfolio dramatically when it bought out all the Thomas Cook stores when the travel company went into liquidation in 2019. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. We have helped over 300,000 people with their problems. A cancellation invoice can be issued upon request should you require one for insurance purposes. . Planning on booking 2 more holidays with them this year :), Good afternoon Katrina, Thank you so much for taking the time to leave us a 5* review, we really appreciate the feedback. Use worldwide anywhere Mastercard is accepted. If you can't travel because of coronavirus, you might be able to get a refund or choose to rebook for another time. I will feed this back to the branch manager on your behalf. protected. Quick enough to get your money but then when a refund is due they can't get it to you straight away can take up to 2 weeks shocking. Here is a list of our partners and here's how we make money. booking. Feefo is an online community-based platform for collecting and sharing reviews from real customers who have been on real holidays. They have cancelled, so you have a legal right to a refund in 14 days. That gets you upgrades and services such as one checked bag and early boarding on top of guaranteed refunds. Every day my timeline on Facebook is littered with someone from Hays Travel and I'm sick of it. but not every passenger is eligible. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. Suggested companies are based on peoples browsing tendencies. Read more. 0333 033 9985. If you live in Scotlandand have been fully vaccinated, visit the NHS inform website tofind out how to get proof of your vaccination status. Hays County Tax Office 712 S. Stagecoach Trail, Ste. Covered reasons vary by insurer, but they typically entail situations like severe weather or illness, injury or death. Outside of work, she loves fitness, and she competes in both powerlifting and weightlifting (she can deadlift more than triple bodyweight). It is absolutely amazing to hear about the exceptional level of service you received from Jess and Sharon in our Amesbury branch. This is not the level of service we expect from our branches. All financial products, shopping products and services are presented without warranty. Take your Hays Travel Card with you on every holiday, simply top up and go. How to Write a Formal Complaint Against Hays Travel. Get more smart money moves straight to your inbox. If the government advises against travel at the time youre due to travel, your money is protected and you will be able to consider your options about rebooking or having a refund. Learn more: The best airline credit cards right now. In fact, it's just the tip of the iceberg. We are here to help customers of ABTA Members, so you will need to check that your problem relates to an ABTA Member. Once received, simply print the documentation, as it is required for you to travel. The UK's Largest Independent Travel Agent. not be ATOL protected. What if Im unsure about going on my holiday? I am very sorry to hear that you feel this way and I can assure you that this is not how we want any of our customers to feel.If you could please send us a summary of your complaint, along with a screenshot of your review to Csreviews@hays-travel.co.uk, we would be more than happy to look into this for you.ThanksEve - The Social Media Team. All tests can be booked with Collinson Group via this link: There are no longer any testing requirements for re-entry into the UK, for vaccinated and non-vaccinated travellers, The Passenger Locator Form no longer needs to be completed for re-entry into the UK, for vaccinated and non-vaccinated travellers. Happy Easter from Hays Travel We hope everyone is having an egg-cellent weekend! Travel Card is not linked to your bank account and is a safer option than carrying cash. Children's passports are generally valid for 5 years. Was told that only applied to purchases over 1000. All tests can be booked with Collinson Group via this link: Collinson Group Covid-19 testing REQUIREMENTS FOR YOUR RE-ENTRY INTO THE UK I will feed this back to her and the branch on your behalf. If you do exceed your pre-arranged luggage allowance, the airline is within its rights to charge any excess baggage fees. We would love it if you could leave your feedback, positive or negative, telling us about your booking experience. You want a travel credit card that prioritizes whats important to you. ), I decided to use Amesbury and received the same great service as always from her. We are working hard to administer all refund requests from our suppliers. For more information on USA Holidays or to book call 0800 412 5292. Hayes & Jarvis refusing refunds 3 years ago Save Is anyone else having issues with Hayes & Jarvis refusing refunds for holidays cancelled as a result of Covid-19. If you would like to upgrade your hold luggage after booking, please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. Good morning Della,Thanks for taking the time to leave us a review, we appreciate the feedback. There are restrictions on what items you are permitted to carry in your hand luggage and hold luggage when boarding aircraft in the UK. 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If you find discrepancies with your credit score or information from your credit report, please contact TransUnion directly. Verification can help ensure real people write reviews about real companies. 00:00 - How do I get a refund on my Ezpass?00:41 - How can I cancel my EZ Pass account?01:09 - How long does it take for Ezpass to post transactions?01:35 - . Its also a single-use travel credit, so if your next flight is cheaper than the first, you wont receive any money back for the difference. earning incentives also. services. This must be your own bank account as lead passenger, or your authority to process to another passenger on the booking. You should also always carry your medication in a correctly labelled container as issued by your pharmacist. Learn more: The best travel insurance companies. In fact, on certain holidays booked with Hays Travel, you can get a Peace of Mind Guarantee - you can book now and cancel or change free of charge if you need . Would highly recommend seeing Teresa she is brilliant, definitely deserves recognition for her Excellence Date of experience: April 23, 2023 David Fothergill 1 review GB 5 hours ago "This is a perfect opportunity to talk to a travel agent," he said. Verification code: Find out how we combat fake reviews. The State Department denies this. Bags and Seats. Holly was friendly and accomodating. Detail what you expect the company to do to resolve the issue and ask for the solution to happen within a set time frame. Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. Although Decman didn't cancel before that deadline, he finally got a win. We are negotiating with them to try to speed things up for you. Heres how to know whether youre entitled to a refund on Frontier, and how to actually get it. Please ask us to confirm what protection may apply to your Just ask your local branch for details on how we can provide complete flexibility for your holiday. Gilbridge House, It lets you see your account balance before you approve the payment, and means you benefit from bank-grade security and no shared card details, as the payment is handled entirely by your bank. Tweet us: Mon-Fri, 9am-5:30pm For the latest information on Covid-19 (Coronavirus) please visit the below link. Travel Counsellors came top with a net score of +91%, followed by Hays Travel with +70% and Airbnb with +56%. Registered Office: Gilbridge House, Keel Square. It takes 10 to 13 weeks to process a passport application, according to the State Department. Three weeks later, and Im still waiting. Cost and coverage can vary by provider, but it typically amounts to between 5% and 10% of your total trip cost, according to insurance comparison site Squaremouth (a NerdWallet partner). There customer service is shocking, wasn't any help what so ever and very rude. Frontier has a simple online refund request form but not every passenger is eligible. Tyne and Wear, SR1 3NA. But the bad news is that 0% commission is never something to get excited about. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Theyre professional and knowledgeable, and answered all my questions. E-tickets, which have been adopted by the majority of our suppliers, allow passengers ticketless travel. Her attitude is very positive and welcoming, she had made a bad situation with a holiday from a different company very easy and positive for me. You have different rights depending on whether: account, navigate to the My Trip page and access the Manage My Booking tool. You can pay using Bank transfer in store, on the phone, or in the My Bookings section of the website. Unfortunately, from receiving inaccurate information to totally missing out on a holiday, customers have many complaints with Hays Travel. last post hays i will move on from your travel agency ?expertise ? So he submitted an antigen test his friend took. In fact, Hays Travel, like most companies, provides avenues for customers to file complaints and request additional assistance. This information may be different than what you see when you visit a financial institution, service provider or specific products site. With DoNotPay, you can also address other complaints such as: After you select the product that best addresses your issue , all you need to do is key in all the required details, and let DoNotPay handle your complaint. For what its worth. Some destinations/cruise holidays will require a booster vaccine if your second dose is outside of 270 days. Years ago, I reserved a room at a bed-and-breakfast on Maryland's Eastern Shore. On entering I stood while 2 assistants were behind a computer attending a training session. When you're struggling to get the service you deserve, count on DoNotPay. If your travel company is not a Member, we will not be able to help with your dispute. Take your Hays Travel Card with you on every holiday, simply top up and go. And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. We guarantee you will use it over and over again to make your life easier and more convenient. Hays Travel has launched a 'Peace of mind guarantee' on package breaks Credit: North News and Pictures. Balances for holidays which are not currently cancelled are still due to be paid, or you could lose your deposit and pay charges according to the booking conditions. Yes, you can make secure online payments by visiting the 'MY BOOKING' section of the Hays Travel website. Ive been with Hays Travel for many years and wouldnt look to anyone else, especially with the aforementioned ladies. Discount Den. This will vary for each individual airline. I will feed this back to the store on your behalf.Take careLucy - The Social Media Team. my work feels like a little family. Whilst there, an elderIy lady entered and requested her tickets. Moving your booking to a future date depends on the reservation's policies. Michael Decman didn't strike out, but he did get thrown a curveball. We believe everyone should be able to make financial decisions with confidence. If you are unsure on who you provide your API to then please contact the telephone number or email address provided on your Hays Travel Booking Confirmation. We often link to other websites, but we can't be responsible for their content. Good morning Charlie,Thank you for taking the the time to leave us a 4* review, we really appreciate the feedback. "If you go on Orbitz or Travelocity, Expedia and make a hotel reservation, they are now being more specific and telling you it's fully refundable within X number of hours or X number of days. services. Our knowledgeable staff will help you find your perfect cruise holiday so simply fill in the form below and we will get back to you shortly. Its powered by American Express but open to everybody. Teresa in Hays Travel Cannon Park, Coventry Outstanding customer service, nothing is too much trouble, always extremely knowledgeable and helpful. Many credit cards offer travel insurance as a built-in benefit to customers who pay for their trip on that card. Of the big names, the worst were Ryanair at -82% (from a massive 2,500 responses) and Tui at -60%. 1,416 posts. This required information includes your passport details and your contact information. Hays Faraway done Low Deposits done Free Monthly Payments done 99% Customer Satisfaction done UK's Largest Agent Refund Request Please note that you will need the six-character verification code we sent by email or text message. "If you go on Orbitz or Travelocity, Expedia and make a hotel reservation, they are now being more specific and telling you it's fully refundable within X number of hours or X number of days. I am sorry for any inconvenience this may have caused.Take care Lucy - The Social Media Team. Here are our picks for the best travel credit cards of 2023, including those best for: Flexibility, point transfers and a large bonus: Chase Sapphire Preferred Card, No annual fee: Bank of America Travel Rewards credit card, Flat-rate travel rewards: Capital One Venture Rewards Credit Card, Bonus travel rewards and high-end perks: Chase Sapphire Reserve, Luxury perks: The Platinum Card from American Express, Business travelers: Ink Business Preferred Credit Card, About the author: Sally French is a reporter for NerdWallet. Otherwise, consider booking nonrefundable Frontier Airlines flights only if youre confident that you wont need to cancel or youre fine sinking the cost of your airfare if you do cancel. Sophie was more than 2 hours on the internet and on a phone sorting and eventually getting a result for our family (10 adult & 6 children) holiday.
