I rang the garage and was told the money would be reimbursed in 5 working days. Lovely courtesy car clean and well presented. Damian as always and Ryan in the Service Dept were first class. It meant we could put the car through its paces under conditions pertinent to us. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. . We hope to be of service to you again! Seamless, professional and efficient service, from the moment i sent an online enquiry, Dave the manger was excellent, But Jessica who sorted my part exchange and sold me my new car was brilliant from start to finish, Just a call or email away for anything. Well, went back to see Courtney sooner than expected, again fantastic service bought a Mini Cooper S Clubman Shadow Edition, presentation on collection was superb. Centres from all over the country will be taking part in action that makes a difference to their local. All rights reserved. You can unsubscribe from this at any time. Hi Mark,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day.Customer Services, Swapped my Range Rover for a Mini Phev (for obvious reasons in this day and age)Whole process was very pleasant - Imran our salesman was helpful without being pushy The car looked like new when we picked it up Would highly recommend, Hi,Thank you very much for 5* review! 2 weeks later the money still had not been returned so I put in a formal complaint to Stratstones. Also helped with vehicle set up and installing My Mini app explaining everything clearly. Official MINI Retailer in Leeds. Big thanks Jamie and co, you are doing things right. I had an MOT, service and also had a new service plan set up. I was dealt with by Ellie who was excellent and the whole process went smoothly. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. We hope that you'll consider us again in the future.Customer Services, From the initial enquiry with Csilla Kelly to the actual purchase of my used car, she did an amazing job. They think we customers ate stupid!! Stratstone | 15,606 followers on LinkedIn. The BMW Digital Key Plus is now available for smartphones with Android operating systems. We value your feedback and take pride in providing the best possible customer service! The MINI is loved by many and we are delighted to be able to offer a number of Approved Used MINI vehicles, through our network of 7 Stratstone MINI retailers. Matt Lee-Shevloff. Situated on Gelderd Road. He and is colleague looked after us throughout the sale. The authorized Ferrari Stratstone Manchester has a united and compact team of expert technicians ready to assist the clients for all their needs with professionality and courtesy. Harrogate Stratstone BMW (Pannal)Buying an approved used car, the service was really good. I am very pleased you are satisfied with your visit! We hope that you'll consider us again in the future.Customer Services. Voice your opinion today and hear what 123 customers have already said. I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Customer Services. He was polite, courteous and very professional in the way he conducted himself the whole time we were there, and did everything he could to be helpful. Wallsend, England, United Kingdom . Thank you Csilla, Hi DeeDee,Thank you so much for your great review!Your review is very important to us, as our goal is to deliver an outstanding customer experience. Companies can ask for reviews via automatic invitations. It went from a free MOT to recommending 700 worth of work using words like critical and imminent and this work wasnt even needed to get the car through its MOT. Stratstone Mini Leeds is open Monday-Saturday 09:00-18:00 and Sunday 11:00-17:00. Lady very helpful on the phone. Top service. Its probably my ultimate car and will no doubt see me out. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Courtney Stratstone Mini. We also ensure all reviews are published without moderation. Huge thanks to Ellie, initially, and lastly to Steve and Paul. Would highly recommend & would return in the future. Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. Top notch service today at Stratstone, Leeds.Went in to look at new Minis and ordered a Mini Cooper Exclusiv.Thanks again Paul Rosen (Sales Executive). Occasionally we will send out newsletters promoting our offers and discounts. We came back wanting to make a deal. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Even when things went a bit off course , he took ownership and made sure we got back on track, His manger Sam also was great with excellent customer service.i highly recommended this dealership thanks agin guys :) Tara Gahir, Trying to arrange a Service since Monday. 2023 Trustpilot A/S. In particular, Michael went out of his way to make purchasing the car both an enjoyable and easy process. Customer Services. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! We value your feedback and take pride in providing the best possible customer service! Would definitely recommend to anyone. stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Anyone can write a Trustpilot review. Thanks again!Customer Services. The tyre change was done whilst I waited, plus I was able to retain as a spare the best of the tyres that had been taken off. My son bought a second-hand car from Strastones and I paid for the car on my debit card. I am very pleased you are satisfied with your visit! Scratched, tyres cracked, carbon fibre loose. Here are 8 tips for writing great reviews. Everyone I spoke to during my visit was very welcoming and helpful Jamie was so kind courteous and reassuring, very attentive, added the oil I was able to purchase all with a big smile and lovely cheerful manner. Excellent service from start to finish. Have just purchased a new Mini Cooper Classic from Stratstone Mini Leeds. Rang to book car in for emissions problem, fitted me in first thing next morning. Meet the team Monday! Just had the first service on a second hand car I bought last year from Strastone. For context, Elland Road, home of Leeds United, is located within walking distance. The salesman was a very pleasant & helpful young man. A few weeks after servicing the car, I went in to determine what price would be quoted for two front tyres on our MINI COOPER. Their procedure said I would receive a reply within 48 hours. No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Everything I expected and was promised was done. 2023 Trustpilot A/S. Very efficient service from Paul Rosen who dealt with the paperwork and vehicle documentation very smoothly. Paul through discovering I owned an Abarth roadster manufactured a deal that enabled me to trade that in and get the more 30k dream machine. I was regularly kept up-to-date with the progress of my service. I had an MOT, service and also had a new service plan set up. His favourite MINI is the . stratstone.com/dealers/mini-leeds/?utm_source=trust-pilot&utm_medium=organic&utm_campaign=trust-pilot&utm_content=mi, Replies to negative reviews in < 24 hours, Stratstone, Loxley House, Little Oak Drive, Annesley. Very very poor customer service.Aggressive phone staff considering a mistake was made their end, causing a car to be sold to another garage.I rang to see if I could transfer a car from this dealership closer to home, to which a lady said she would find out the details and phone me back, a couple of hours passed and I received no phone call so I rang them, only to be met with an abrupt rude member of staff who proceeded to argue with me and blame staff shortage as an excuse not to have been called back, meaning Ive now missed out on a car.DO NOT RECOMMEND. Customer Services, Simply excellent throughout. Excellent service from Chloe in the service department and the technician. Very knowledable reception staff took very good care of me. Discover Stratstone. It goes against our guidelines to offer incentives for reviews. Never ever in my life will I ever go with Mercedes again if I remember rightly when I was first looking to purchase a Mercedes I got the same treatment at their store so went to and independent dealer - from repeated dashboard errors , rude abrupt staff and absolute shocking customer service - how theyve got a good reputation I do not know Anyone want to buy a Mercedes? He showcased Stratstone Mini very favourably. Gelderd Motor Park, Gelderd Road, LS12 6EG Leeds, GB, Excellent customer service and communications throughout. Would 100% recommend this dealership. It goes against our guidelines to offer incentives for reviews. Thanks again! Find out how we combat fake reviews. Stratstone might be slightly more expensive but the service and care from all departments makes it well worth while. Find out all the latest automotive industry, manufacturer and Stratstone related news here. Our aim is to deliver a positive customer service. . 2023 Trustpilot A/S. Will definitely be back for all my servicing needs in future, Hello Andrew,Thank you so much for your great review! Hi Marilyn,Thank you for taking the time to post this review.Your lovely feedback is very important to us, and we are really pleased that you had a positive experience at the MINI branch in Leeds.Have a nice day!Customer Services. The friendly attitude, professionalism and patience of Rhiannon was much appreciated. . Date of experience: 20 February 2022. Young men with infinite patience, a sense of humour and, above all, professional and well-informed.My Mini Cooper S is on its way! Explore the MINI Special Edition range, a unique reimagining of popular MINI models designed for the individual within. It meant we could put the car through its paces under conditions pertinent to us. Merc drivers are not capable of thinking I would argue mgt gone bizarre how have you got him as GM? Hi,Many thanks for taking the time to provide us with this review.We love to see such great feedback! I was looking to purchase a car from mini Leeds they offered me a great price on my car Paul Rosen Was very helpful & managed to get a great price for my car however I bought . Voice your opinion today and hear what 115 customers have already said. Our dealer network has a broad selection of Approved Used vehicles for you to browse from, ensuring you are never short of choice. We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. I bought a car from Derby dealership. Thank you Paul and Stratstone Mini for once again providing my son Jonathan with a Motability vehicle (Mini Cooper, 5 door) to enhance his lifestyle and daily needs. Our state of the art workshop is operated by a team of manufacturer trained technicians, who have access to the latest tools and equipment required to keep your . Do you agree with Stratstone - MINI Leeds's 4-star rating? Lady very helpful on the phone. But, fortunately, the lovely people at Stratstone, Leeds make it something of a doddle. Your review is very important to us, as our goal is to deliver an outstanding customer experience. A range of videos can also be found on the Stratstone YouTube channel. Find out how we combat fake reviews. Thanks again!Customer Services. | Read 21-40 Reviews out of 110. Voice your opinion today and hear what 115 customers have already said. I will never use Stratstone Mini again. Charlotte and her team sourced the car my daughter wanted, after a terrible experience from Arnold Clark I would avoid them. Despite living in Newcastle, Csilla arranged a personal video of the car for me and conducted all the relevant paperwork via Teams call. We use dedicated people and clever technology to safeguard our platform. They think we customers ate stupid!! No pressure selling at all brilliant customer service would highly recommend this dealership thank you Charlotte. Leeds Mercedes gelderd Rd -terrible GM and attitude don't buy here or service your parts Been buying cars and goods 35 years what terrible service for return of a part within 12 months- placed barriers and blocks and costing me money for return of a part . Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! The friendly attitude, professionalism and patience of Rhiannon was much appreciated. CarStore (Nottingham Road, Beeston, Nottingham, UK) . Yesterday I bought, what I imagine will be my last Mini - a Countryman in racing green. . It goes against our guidelines to offer incentives for reviews. Thanks again!Customer Services. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services. Best wishes,Customer Services. Hi Mrs Diclemente,A huge thanks for taking the time to rate your recent experience with us.The leadership team love to see such great feedback!Have a nice day,Customer Services. I will never use Stratstone Mini again. Do not go to stratstone hull bmw!! Kept in contact throughout, collected car later that day and it had even had a wash, thank you! I am still in touch with Paul, who might yet still sell us a car!The whole place, with its car showroom, caf and decoration looked flawless.Ibrahim, Hi Adam,Thank you so much for taking the time to review your experience with us. Reply from Stratstone - BMW Chesterfield. Hi Annie,We are happy to see that your recent visit to the MINI branch in Leeds has been a positive one! Anyone can write a Trustpilot review. Hi Ann,Thank you so much for reviewing your recent experience with the MINI branch in Leeds.Its great to hear youve had a positive experience.Take care,Customer Services, We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Hi,Thank you so much for the review.We're thrilled that you had such a positive experience! Meet our Service Advisor, Ryan Alexander Pride. Very professional & efficient service. Holly was a new member of the sales team & in our opinion a great credit to the company. Check out what 106 people have written so far, and share your own experience. The purchase of my M4 was all done remotely, having said that Jessica Senior made the whole process feel very inclusive and personal. We went to test drive a car at Stratstone MINI Leeds on Sunday, 8th May and were met and hosted by Paul Rosen, who made us feel very welcome. Hi Chloe,Thank you for taking the time to review.Firstly, I would like to apologise for the experience you have had, I completely understand the frustration of this and I can assure you that this isnt the customer service we do aim to provide.I will ensure that all of your feedback is passed over to the relevant leadership team so they can take this on board and help identify any training needs going forward.Thank you,Customer Services.
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