This suspension is only available for voice devices. $360 via promo credit when you add a new smartphone line with your own 4G/5G smartphone on 5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone (all lines on account req'd on plan) plan between 4/6/23 - 5/17/23. Verify the date to start the hold and the billing address you'll be using when you're away. Have a phone you love? Wondering if anyone knows what if anything I can do on my own tonight. This is to ensure you are getting the products and services at the price you agreed to. Please let us know if you need additional help. mobile hotspot device, tablet, etc.). Your mobile number also wont be charged for voice, data or feature subscriptions. Sign in to manage & troubleshoot your services. Oct 13, 2010 654 41 28 Jul 6, 2012 #1 I placed my order back on 6/7, everything was showing as going fine with my order but I just received (within the last hour) an email "Your Order is on. ScootinFruity 9 yr. ago. No matter the case, Verizon makes it easy to temporarily suspend your service and then get it turned back on later. But WHY DOES NO ONE HAVE THE AUTHORITY TO CORRECT THE PROBLEM?! For example, if you have a two-year agreement, and you suspend your service for 9 months, the 9 months does not count toward the two-year period. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days. I went to My Verizon and the order isn't even showing as a recent order. You may however receive a partial bill for the duration of the month that your mobile number was active prior to suspension for military deployment. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Expected Ship Date: 07/11/2012 I pre-ordered on the very first day (6/6), and my phones should have shipped out today. {"output":{"lastNameCheckEnabled":"true","reCaptchaEnabled":"true","signInUrl":"https://secure.verizon.com/vzauth/UI/Login?realm=vzw&goto=https://myvpostpay.verizon.com/ui/hub/ao/myorders","captchaUrl":"/od/cust/orderStatus/validateCaptcha","reCaptchaSiteKey":"6Ld_ooYUAAAAAPYEv1mFjvuJfVFKNBH6bd9WpB6P","tradeInStatusUrl":"https://www.trade-in.vzw.com/status.php5","orderStatusUrl":"/od/cust/orderStatus","reCaptchaJS":"https://www.google.com/recaptcha/api.js?onload=recaptchaOnloadCallback&render=explicit","zipCodeCheckEnabled":"true","rebateStatusUrl":"https://www.yourwirelessrebatecenter.com/promocenter/verizonwireless/"},"errorMap":null,"apiErrorMap":null,"statusMessage":"SUCCESS","statusCode":"00"}. When I tried contacting a live chat agent, nothing could be done either. I will update my post if it does but I highly doubt it will. View your profile online to check that we have the correct email address or mobile telephone number and that you have selected the correct preferences. He said, "ok, that should do it" NO, it didn't work. Welcome to /r/Verizon! I asked them to re-run my card again, and they said it was declined a second time. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If you have monthly device payment charges or any recurring subscription charges associated with the suspended mobile number, they will also continue to appear on your bill. Re: Your Order is on Hold It seems I don't have luck with Verizon CS. Checked the Verizon app and the "order is on hold".so I entered pymt info again. Each time your order changes, you will receive a new confirmation. Yes, there is a one-time charge for this service. Now, I get the same response a BC1040 gets "Max Order Read Attempt Reached"I was on the phone again today for OVER 2 HOURS! Verizon's iPhone 14 and iPhone 14 Plus units will ship out in two days no matter which color you pick. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please sign in again to continue. Additional Support Verizon Return Policy Shipping Options - Online Purchase Verizon In-Store and Curbside Pickup Visit Verizon Community Was wondering if the issue is that I have my credit reporting services locked - but I've been a Verizon customer for decades so doubt that's the reason. I am spending my 3rd hour with them - same message "Max order read attempt reached." I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. Now, my only option is cancel the order and re-order, everything works now and I got the T&C signed again. Any ship date? Accessibility Resource CenterSkip to main content PersonalBusiness Stores Espa ol ShopShopShop Close Shop The order confirmation email I received ststed at the bottom if I had any questions regarding my order to contact InternetOrders@Verizonwireless.com, which I've done and almost 24 hrs later I've heard nothing back from anyone either. Click Manage. Correct answers are available for this post. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. The person he spoke with said that they couldn't get the order to open up that something was wrong. New comments cannot be posted and votes cannot be cast. And another thing I noticed is that the agents have an itch for reordering. iPhone 13 Order on hold and action required, but terms and conditions not required. Go to the Pending account changes page in My Verizon to remove or cancel an order. What is Verizon's return policy? How do I get my In-Store Pickup? Device protection coverage and billing, if applicable, will be suspended until your mobile number is reconnected. How do I make a Curbside or Doorside Pickup? You may be going out of town for an extended time, remodeling your home, or spending time at your summer home. For example, if your mobile number line is under a two-year contract for service, an early termination fee will be assessed or if your mobile number has an active device payment agreement, the remaining balance of that agreement will be due on your next bill. Make sure youre looking at the latest version sent. If your device is lost or stolen, you may ask that your mobile number be temporarily suspended from service for up to 30 days to prevent unauthorized usage and charges on your account. To suspend your service, please go to My Verizon. Is there anyone from Verizon who reads and responds to these messages? 1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. The service order confirmation will contain: Once youve placed an order, you can always view and check the status in your My Verizon account or on theMy Fios app. 256 gb iPhone Pro, Sierra Blue. Note: Only an Account Owner or Account Manager can request that a pending order be removed. I know upgrading is an exciting time and I want to get your order going so you can focus on enjoying your phone. Thing is, they said "We may have options for same day shipping" and I said I wasn't interested because I was afraid it'd cost more. and our By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Sign-in to My Verizon Fios today! 30 days or greater if you are a member of the National Guard. Fraud dept phone number is: 888-483-7200, option 3, then option 1. Choose from our 5G unlimited plans - all on the same easy-to-manage account. codylock Member 09-23-2012 06:34 PM But on my confirmation email it had that stated on there? Once you've placed an order, you can always view and check the status in your My Verizon account or on the My Fios app. Hoping it's just a system error and we aren't getting delays like Samsung.com orders. Subject to eligibility.Details Free 2-Day Shipping Free Express Pickup Select a store Same Day Delivery Overview and they have no idea what it is and how to deal with it. Verizon customer now for 17 years but just about to end! This was back in late February and early March. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Each suspension type offers a different maximum suspension period and a different billing arrangement. She called back a few hours later and we stayed on the phone another 3 hours to complete a new order. Plus get discounts. Get up to $500 when you, Learn more by checking out our suspension service FAQs, How to make changes to your family mobile plan, How to minimize and avoid roaming charges, Whats the difference between wifi data and cellular data. Placed an online order 5/6 at 11:38am. To hold your mobile number, we make your mobile number inactive by suspending service to it for a maximum of up to 3 years and 90 days.1 While suspended, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Media Center) associated with the suspended mobile number, they will continue to appear on your bill. I already see the sales tax charged on my card, and I have also changed the card on file and enrolled in autopayment just in case. Possible could still deliver tomorrow since it is a preorder and never actually know when the shipment is coming in from overseas. Placed an iPhone 13 order, selected the 24 months with trade-in, however it shows 30 months after everything. Correct answers are available for this post. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Details Get it fast Select shipping options at checkout. Also, check to see if the email is in your SPAM or junk folder. Click Orders, then click View order status. I gave it from Wednesday night until Monday morning. EDIT #2: Ordered Oct. 9, dealt with fraud alert/credit check Oct. 10, shipped (label created) Oct. 10. You can decide to reconnect service at any time. The service order confirmation is your official receipt once the order is submitted. okay i will in the morning has this happened to anyone else also will it take longer to ship out now? Yes, monthly billing will continue for certain charges and taxes. Create a work order to pause your services on the day you specified. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. Troubleshoot your online order shipment from Verizon Expand All What should I do if I don't get my order by the expected delivery date? and our Have a phone you love? It went through finally, took 4 days to talk to a good customer rep who knows his stuff and helped me out! Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please Verizon, how can I get my iPhone. Go to the Pending account changes page in My Verizon to remove or cancel an order. Get up to $500 when you. Payment not taken yet. If youre not going to use your services for an extended period, it may be worth it to put your service on Vacation Suspend. Once an order is complete, well send a receipt or order confirmation via email or text message. This is a huge issue and I need help ASAP. Once you are signed in to your My Verizon account, youll be able to make changes to your service. Learn more by checking out our suspension service FAQs. Sign in to manage & troubleshoot your services. I called right away when I found out and told the rep If it will affect me getting a later date she said no and I was wary but to my surprise she was right phone still came on the 21:). Checking in on Verizon S22 Ultra Pre-order Status' Do you guys have any type of updates on your order? I manually entered in the Order Number and Last Name and after 2 days the status still shows as process pending, check back tomorrow? They should've sent you an email about your order being put on hold. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Similar to lost or stolen device suspension, your mobile number will not be able to make or receive calls or access the Verizon wireless data network. Thanks, You must wait until the pending order is completed or you can remove (cancel) it. You must reconnect service to the mobile number before the 3 years and 90 days are up. If those rates are normally lower, youll continue to pay that lower price as your rate. New comments cannot be posted and votes cannot be cast. However, whenever I click on the "take action" link, it sends me to a page that says: "TypeError: Cannot read properties of undefined (reading 'protocol')". Details: Your service can be suspended between 30 days to 9 months. I have already paid over $700.00 in down payment for my phone but have received no receipt from Verizon that they have received it. To start the claim process, visit phoneclaim.com/verizon. I've been a customer for about 10 years and this is the first time I've ever had to question an order before. The app keeps telling me to "take action": "To process your order, we need you to take action. kindagaybutsowhat 3 yr. ago EDIT: There were two reasons: 1) I had my credit reporting services frozen - so unfroze Equifax (that's the one Verizon uses, fyi) and soft credit check went through; and 2) there was a fraud alert - reason was not eligible for self-service, with no reason given why. A welcome video about your new service and, if applicable, the steps in your installation process, A detailed description of the services you ordered and list of discounts applied, An estimate of your monthly bill, any one-time charges, as well as an estimate of your first bill (which may be higher due to partial month and one-time charges). The young man at the store was unable to do anything further so I stayed on the phone with the rep and left. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. During the suspension, your mobile number won't be billed any charges, including any charges associated with an active device payment agreement for the inactive mobile number(s). Hopefully this issue has been resolved. Eventually it would not even let me get through to the payment screen, I was met with "Max Order Read Attempt Reached". This suspension option is only available once every 12 months. Excludes Verizon Prepaid plans. Shout out to Silvester, you deserve a raise!! Cookie Notice Pay Bill, See Offers with My Verizon Fios Login Use your My Verizon login to review and pay your bill, sign-in to pay your bill automatically, and see the latest upgrade offers and deals. Hi codylock, AndreaS_VZW I was told that for my order, they had a problem on their end and all I could do was wait. Device protection billing and coverage (if applicable) will also be suspended until the mobile number is reconnected. On the Orders page, click the dropdown menu to see orders from the last 30, 60, 90, 120 or 180 days. Ridiculous. You can suspend service; however, you will lose the dial tone and connection to your alarm company while your account is suspended. Probably, but tomorrow you will know for sure. If you havent already done so, be sure to file a claim. Anyone has similar experience with me? Use the My Verizon app to track your order, get notified when it's ready and make your pick up easier. ago Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Order on hold, take action Last night I started a line with Verizon and ordered a used phone through them. They should've sent you an email about your order being put on hold. And guess what?!! I ordered a 13 and upgraded my service on Oct 11 (a promotion was in place at this time that I wanted to use). If you'll be out of town anywhere from 30 days to 9 months, no need to cancel. Archived post. I have the same issue it says the order is on hold (Order for iPhone 13 pro graphite 128gb) because of payment. They deliver free, usually the next day. It still says on hold after doing all that. I tried contacting support via live chat and they told me to wait 24 hours but I'm not sure if he understood what I was asking. No, there not gonna take $400.00 out of your bank account. Your order confirmation may be different from the order preview if the order was changed prior to finally being submitted and a preview of the latest change was not sent. Website stated if order placed before 4:00pm it would be shipped same day (2-day) and should be received Thursday. For more information, please see our The duration of your suspension will not count towards your bundle-term commitment. NidiaA_VZV Called Verizon, was told I can just cancel and re-order. I am having the same issue and nobody I have talked to from Verizon has been able to help. Please follow us on Twitter @VZWSUPPORT. All seemed well as I entered my cc pmt info while on the phone with the rep. Any normal person would have moved to another provider (AT&T) in my case. Thank you. Excludes Verizon Prepaid plans. During a transfer of the call to ESCALATE CUSTOMER CARE, I was DISCONNECTED. You might want to temporarily suspend your mobile number for up to 90 days to prevent unauthorized usage and charges on your account while traveling, during an illness, or for other reasons. Follow us on Twitter @VZWSupport, Have a phone you love? Check Order Status. How did you get out of this situation?? I did that, but ended up cancelling my order that Wednesday because there was no progress. Just ordered the iPhone 13 pro and charged my up front cost to my amex (which shows as pending). Find out about Curbside, Doorside, Locker and In-Store Pickup options at Verizon stores. My original ship date was 10/22 doubt it will be shipping by then. They just need to confirm your security deposito 0 Likes Reply Re: Iphone order put on hold!? Theres also different treatment of your mobile number if you do not reconnect your service before the maximum suspension period runs. In any event, customer service and fraud alert representative were very polite, patient and helpful and order has gone through. I was wondering why I had not received notification that the phone had shipped. You can view a copy of your confirmation in your My Verizon account or on theMy Fios app. Normally (barring and shipping delays, ect) you should see your phone in 3-5 business days unless you had paid for expedited shipping. We do not hold mobile numbers for non-voice devices (e.g. If it were to be delivered you would have a tracking number over night. 0 Likes Reply A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. To start a new order, wait until the pending order is finished or you can remove (cancel) the pending order. Before your 30 days are up, you must reconnect service to the mobile number using the same device or a replacement device. New comments cannot be posted and votes cannot be cast. This has happened to me before. Details As low as 0% APR when you pay over time with Affirm Details Quantity 1 + Add to wishlist Free returns within 30 days. calling 8am sharp haha!. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. Your service can be suspended between 30 days to 9 months. At this point don't think my phone is shipping by 10/22. Scan this QR code to download the app now. If you have multi-device protection on your account, it will continue to be billed. Get $360 when you bring your phone. How do I make a Locker Pickup? How do I check the status of an order? 24/7 automated phone system: call *611 from your mobile, Disconnecting, suspending or reconnecting service. I have never had to worry about a wait getting somebody to pick up the line. Call Verizon. illness). Tap View orders . I apologize for the delay with your order. Call 1-866-338-7390, which is a line for internet orders. The app keeps telling me to "take action": "To process your order, we need you to take action. Last night I started a line with Verizon and ordered a used phone through them. I've had numerous problems with orders from Verizon since I switched to them earlier this year - I am appalled and dumbfounded by how incompetent the "US wireless leader" is. Have a phone you love? Tap the Account tab (at the bottom). About Verizon store pickups Expand All While placing an order with Verizon you may be asked if you want to view a preview of the order via email or text. But I do know that some orders got pushed back further due to not as much product coming in as expected. We were unable to take payment with the information provided." I called customer service and asked them what the issue was, and they said it was declined. And in the process, they mess up the order the second or third time in some cases. There is a one-time charge to initiate a vacation suspend. Received an error message that I needed to speak to someone. In addition to checking status, you can track your equipment shipping details, modify your due date and update your contact information. Either way, calling that number was the only way I was able to get hold of someone that could at least try to help me. This process took much longer because they have to "reinstate the promotion" in order for me to receive the discount that I should have gotten in the first place. I too had the same issue and no one responded properly. If you have multi-device protection on your account, it will continue to be billed. To suspend your service, please sign in toMy Verizon, or use the My Fios app. I have been purchasing my iPhones from Apple. Called, held for 50 min, spoke to an agent. I'm with you nsaquib96, no trust that they care enough about their customers to get this resolved. You can't have more than one pending order on your account at a time. I have zero trust in Verizon at this point. Your bill may be impacted if your mobile number is disconnected. $199.99 was $249.99 Pricing reflects 20% savings. Eventually, the person helping me decided to schedule a call back to me because she was working with another department to correct the issue. If you or a family member are eligible under either the Servicemembers Civil Relief Act or certain state laws and have received military deployment orders for a period of not less than 90 days to a location that is outside our coverage area, you may ask us to terminate your contract for service and hold your mobile number. thanks haha made my night a little beetter. In case it hasn't, please visit our http://bit.ly/RWWFB to check the status of your order. It still says on hold after doing all that. You need to have the service for 90 days prior to it being suspended, and you must have at least 3 months of active service in any calendar year. If you've already taken this step, check your email for updates.". Can someone please help me figure out why this order is taking so long? Welcome to /r/Verizon! Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 4/28/23 and 5/17/23. The funny thing is how does a company like Verizon which provides wireless and internet services not have the proper software to handle all payments and verifications properly. Then received an email from VZW at 7:31 pm saying "Your order is currently on hold. calling 8am sharp haha!! Thanks, everyone, for your helpful responses! But on my confirmation email it had that stated on there? He sent a link and I entered pmt info again. 1. We offer three suspension types: Lost or Stolen Military Deployment Vacation or Other Reason The amount of time your line can be suspended and how you'll be billed during the suspension is different for each type. Scroll to the bottom then tap Documents & receipts . And dont forget to check out Verizons Unlimited Plans, perfect to mix and match with your family. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I did that, but ended up cancelling my order that Wednesday because there was no progress. Get up to $500 when you. Order previews are not automatically sent. During the suspension, you wont be charged for voice, data or feature subscriptions. Or, if you dont need us to hold your mobile number for you, you can disconnect your service immediately without paying an early termination fee. From the My Verizon for Business app: Tap the 3-line navigation menu in the upper left hand corner of your screen, Tap Orders. they will tell you that you will need pay a deposit and get your ok and then they will ship your order. It can help you save money and allows you to keep your telephone number. Check out the latest deals from Verizon on smartphones, accessories and more. So instead of taking up even more space on this board, with what happened Sunday, Monday, Tuesday, and yet again today, let me just say that VERIZON HAS A PROBLEM AND ABSOLUTELY NO ONE SEEMS TO BE ABLE TO CORRECT IT. I've put in my payment info, accepted terms and conditions, and created My Verizon account successfully. So Friday, I went to a Verizon Corp store and sat in front of a salesperson while he called verizon so that he could help me see it through. How can I? When I called support I could not get through to a person. If you have multi-device protection on your account and the mobile number is disconnected, multi-device protection will be removed if the mobile numbers with eligible devices on your account falls below 3. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. In January I had the same problem with a different order, and when I called that number they were able to cancel and resend the same order through and that fixed the problem. I have never had to worry about a wait getting somebody to pick up the line. 4. Sorry about the inconvenience with your order. Instead, if those charges are normally higher than $10 per month, Verizon will cap your monthly rate at $10. Add, manage, and cancel all your subscriptions in one place. I didn't get a receipt or order confirmation email or text message. I was transferred so didn't have to call but that's the number if it's helpful to anyone else. Will it take longer to get to me now? Mine initially said ship date Feb 25th for the first couple of days after the order but now I don't see any ship date. Verizon's New Test Drive Lets You Sample Its Network for Free for 30 Days cnet 121 107 r/verizon Join 23 days ago Verizon Is Raising Fees on Connected Hotspots, Laptops and Tablets in December cnet 112 77 r/verizon Join 20 days ago PSA: You can now trial each nationwide carrier for free 115 33 r/tmobile Join 1 mo. And when I did the reorder they did not add any trade-ins. Correct answers are available for this post. Fraud dept phone number is: 888-483-7200, option 3, then option 1. My concern wasn't tracking the package, but rather what I need to do on my end for my order/payment to be processed. You can't have more than one pending order on your account at a time. A pending order is an order that is in progress or future dated, such as: Because a pending order is future dated, it will be added at the start of your next billing cycle. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. All of them are clueless so far today. If prompted, enter your password, fingerprint or Face ID. Whether youve lost your phone, are deployed outside our coverage area or simply want to take a break from your Verizon account, suspending your account is quick and easy with the help of the My Verizon app. Temporarily suspending your service is sometimes necessary, but its never difficult with Verizon. Due to inactivity, your session has expired. But, keep in mind, if you have monthly device payment charges or any recurring subscription charges (e.g.
