For more details about the carrier's liability under the Warsaw convention, please click here. CheapOair makes arrangements with third-party suppliers for tour and package services and accommodations, including air transportation, lodging, and car rental (each a Travel Supplier). The Site provides links to other websites as a convenience to you or as advertising of other suppliers and vendors related or unrelated to travel. 2006-2020 Fareportal, Inc. All rights reserved. If you discover any discrepancy in your itinerary, you are requested to immediately contact a CheapOair customer service agent within 4 hours from the time the booking was completed. It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to travelling. This fee can be higher if picking up in one state and dropping off in another. Weekly rates imply a 5-7 day reservation period. CheapOair will charge a service fee up to $25 per room in addition to supplier penalty fees, if any. INCLUDING BUT NOT LIMITED TO WARRANTIES ARISING BY STATUTE OR Claims shall be resolved via binding arbitration initiated through AAA except for claims asserted on an individual basis that are properly filed in a small claims court. AN INTERMEDIARY OR AN AGENT FOR PROVIDERS OF TRAVEL-RELATED ClubMiles reserves the right to change these Terms or any related policy or FAQ's of the Program or terminate the Program or your membership in the Program at any time, for any reason, without prior written notice. IN NO EVENT All Fares displayed have not been checked for availability and therefore there may be a possibility of the fare not being available. Photos of the hotel and information provided regarding the service, amenities, products, etc. They also will collect for incidentals such as meals, movies, games, wet bar, parking, and phone calls. No additional representation is made for our exchange fees except that an agent will assist you in locating your desired new flights and attempt to re-book the new flights based on availability and other factors. NY 10001 United States The Vacation Package Terms & Conditions below within these CheapOair Terms & Conditions supersede any individual product's Terms & Conditions. These rates are usually non-refundable, with no modifications allowed. To avail yourself of these courtesy points, you will need to sign up for the Program on a Site. CheapOair does not act as principal but makes arrangements with third-party vendors, such as, but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators, traveler assist service providers, insurance providers and activities suppliers (each a "Travel Supplier") for travel-related services which include, without limitation, air transportation, lodging, and car rental (each a "Service Element"). After receiving this notice, AAA will administratively close the case without further inquiry. This Mandatory Arbitration provision shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. It means that the itinerary you found is actually live on a Major OTA Competitors site and available to be booked by the general public at the time you contact us, as determined by our customer service representatives. If you purchased Travel Protection on or before Jan 31, 2015 please view the Description of Coverage. There can be many reasons why your credit or debit card may not have been approved or charged. We invite you to sign up for our newsletter to receive promo codes by email. That is the rules by the Department of Transportation in the US. That is why, if a dispute arises between us, our goal is to resolve the dispute quickly in a fair and cost-effective way. Payment must be made in full with a valid credit or debit card at the time of Booking. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage. A law. Please do not call the individual Travel Suppliers. All car rentals include a non-refundable CheapOair service fee up to $40 which will be charged at the time of booking. You agree not to misuse Program privileges by conduct which is detrimental to us, including without limitation: attempting to accrue Points or redeem Points in a manner inconsistent with our policies or the intent of these Terms; having multiple Accounts; or participating in purchasing or redemption fraud. By using this Site, you acknowledge that the rates offered by CheapOair and affiliate companies are a result of negotiation between CheapOair Prices and availability are valid only in conjunction with a vacation package in its entirety, and do not apply to any single portion thereof. By using the Site, you agree to irrevocably waive any claim against CheapOair, its subsidiaries or affiliates, and any of such party's officers, directors, managers, agents, contractors, or employees, and expressly agree that neither CheapOair nor any of its subsidiaries, affiliates, officers, directors, managers, agents, contractors or employees, shall be held liable for: For avoidance of doubt (and without limiting the foregoing), CheapOair does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the relevant airline. You understand and agree by participating in the Program that we can make these changes at any time, with or without notice. . Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. THE INFORMATION AND OFFERS (INCLUDING TEXT, GRAPHICS, LINKS OR OTHER You acknowledge that the points earned under the Reward Program and under these Credit Reward Terms have no value and that the points are purely promotional and are provided without the payment of any consideration or other thing of value. CheapOair stands committed to providing compensation up to a maximum of the entire service fees that CheapOair has collected for that booking in addition to a $50 coupon as redemption towards purchases from CheapOair within 12 months in the future. CheapOair acts as a service that provides value added service to retail travel agents and consumers. To qualify for a worry-free cancellation, a reservation can only be cancelled online. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. For hotels, car rentals, and vacation packages, bookings are not guaranteed unless you receive a confirmation number by email. To invoke the PMP, all you need to do is contact us at pmp@cheapoair.com with your CheapOair booking number and all of the key details of the lower priced itinerary (airline(s), flight(s), itinerary, date(s), number of customers and seat type), along with documentation such as the exact URL or screen shots that will enable our customer service representatives to verify that such itinerary satisfies the terms and conditions of the PMP. 2006-2020 "CheapOair" and "CheapOair.com the only way to go!!" In the event that a Travel Supplier cancels a portion of your Vacation Package, we will, at your request, try to obtain alternative arrangements. The arbitrator shall decide all issues relating to jurisdiction and arbitrability and the interpretation, applicability, formation, existence, validity, scope or enforceability of this Mandatory Arbitration provision. Some rates may apply only to cars picked up within 24 hours of the arrival time shown on an airline boarding pass or ticket. You should always check the airlines website and weather channels for airport updates. Reservations cancelled by phone or within 48 hours of check-in or pick-up date/time are not fully refundable. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Site or any Submission. Coverage Summary Travel Services Protection Plan Your sole remedy, if any, is with the specific Travel Supplier regarding your claim for that travel product and/or service and not CheapOair. All gift cards are subject to the issuer's own Terms & Conditions. 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. The CheapOair Privacy Policy will provide a description of how we protect and use your personal information. It does not cost them anything to cancel a flight within 24 hours. have been provided to us by the supplier. Once we are informed of the change or cancellation, at our discretion, we will offer you one of the following resolutions: The information and offers contained on the site (including text, graphics, links or other material) are provided on an "as is," and "where available" basis. Cancellations are subject to a $25 fee, in addition to any fees charged by the hotel. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. This may vary depending on the accommodation). Miles per day rates specify a maximum number of miles that you are allowed to accumulate. Please do yourself a favor and book directly with the airlines. BY ACCESSING OR PARTICIPATING IN THE CLUBMILES PROGRAM, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL TERMS INCORPORATED HEREIN BY REFERENCE. When booking with any Travel Supplier thru this Site, you authorize CheapOair and affiliate companies to book reservations or enter a contract on your behalf with Travel Suppliers for the total price displayed, including such fees and any applicable taxes or charges related to the Travel Supplier's or CheapOair's services. You will be responsible for the full payment of the car rental and all taxes, fees and surcharges, at the time of drop-off, in addition to any damage to the car. Room Only (RO) means that no meals will be included in the price you have paid for your accommodation/vacation package. You could be held liable for alleging false claims of copyright infringement. A No-Show is when you fail to show up to check-in for your reservation without prior notification. Accordingly, before taking any other action, first reach out to us by contacting customer service at 1-646-738-4820or at feedback@CheapOair.com so we have an opportunity to try to address your concerns. If you cancel after the first 24-hour period: $50 to cancel with a future credit, $100 without credit $100 for business and first-class tickets, $250 for international economy flights,. If your account is not in good standing at that time, any points earned will be not be posted to your Rewards Program account until your CheapOair Credit Card account or CheapOair Visa Card account is brought back into good standing status. You will not disguise the origin of the information you transmit through the Site, whether to navigate the Site, make a travel reservation or booking, or post any content.You must not misuse the Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious, offensive, defamatory or technologically harmful. Our standard service fees are $0.00 to $35.00 per person one-way/roundtrip for economy class tickets. Fareportal reserves the right to cancel, modify, restrict, waive or terminate the Rewards Program or any aspects or features of the Rewards Program, and Fareportal and Synchrony Bank (collectively, We) reserve the right to cancel, modify, restrict, waive or terminate any aspects or features these Credit Reward Terms (including, without limitation, the number of points earned for each dollar in Eligible Purchases made with your CheapOair Credit Card or CheapOair Visa Card), at any time and without prior notice. Travel Suppliers require a valid credit card to be presented at the time of check-in at the hotel and/or at the pick-up location of the car rental company. At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers. Any material you upload to the Site will be considered non-confidential and non-proprietary and we have the right to use, copy, store, distribute and disclose to third parties any such material for any purpose. Fareportal Inc.137 West 25th Street, 11th Floor New York NY 10001 United StatesAttn: Legal Teame-mail: legal@fareportal.com. Additional information can be obtained from the U.S. Department of Transportation Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. We may terminate your participation in the Program and void or cancel your entire Points balance if you do not meet the Program eligibility requirements or any Points in your Account are issued, received, or redeemed through deception, fraud or theft, or otherwise illegally, or not as authorized in these Terms. Stay extensions require a new reservation. You can check with a CheapOair customer service representative for more detailed information regarding your package. It is recommended you check with us or the car rental company to verify. No credits can be issued for unused room nights due to early departures. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. You are solely responsible for any such additional surcharges due to the Travel Supplier; if you have any questions about such surcharges, please contact respective the Travel Supplier directly. You agree that you may not commence any arbitration or court proceeding unless you and we are unable to resolve the claim within 60 days after we receive your claim description and you have made a good faith effort to resolve your claim directly with us during that time. Some rates may apply only to cars picked up within 24 hours of the arrival time shown on an airline boarding pass or ticket. Pet Policies - It is very important that you confirm directly with the property that they do, indeed, accept pets. Once certain travel reservations are made and paid for they may be completely non-refundable or there may be a penalty involved in cancellation or seeking a refund from the supplier of travel products and services. You agree you will not access, monitor or copy any content or information of this Site using any robot, spider, scraper or other automated means or any manual process for any purpose without our written permission. Please note: all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. The contract pertaining to the relevant Booking is formed when payment in full has been received. Ancillary Offering means the following services: ClubMiles reserves the right at any time to limit Program enrollment. After speaking at length with the customer service rep, he agreed to waive the fee this one time. We reserve the right in appropriate circumstances to remove content on the Site alleged to be infringing without prior notice, and/or to terminate the accounts of users who infringe any intellectual property rights of others. The terms of this agreement incorporate by reference the terms of each airline's contract of carriage. You agree to be financially responsible for all of your use of the Site (as well as for use of your account by others). advance purchase, eligibility, seating, or other limitations; travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions; reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); you have applied for a cancellation and refund with us and if the fare rules provide for cancellation and refunds; you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing); and. Your continued use of the Site following the posting of changes to the Terms & Conditions will mean you accept those changes. Attn: Customer Service - CheapOair Citizens of the U.S. must carry a valid passport for international travel. Even one star is too much for the cheap agency. Furthermore you also confirm that the traveler is not an unaccompanied minor. OR FROM ANY EMAIL OR LINKS SENT TO YOU BY CHEAPOAIR. OF OR ARE IN ANY WAY CONNECTED WITH THE USE, OR THE INABILITY TO USE, For changes/cancelations/refunds of Hotel reservation, All CheapOair hotel reservation booking fees are non-refundable. For new reservations CheapOair will charge booking service fees - up to $42 per room per night. CheapOair has no control over and assumes no liability for the actions of the suppliers from whom it obtains travel products or services. Airline rules may restrict the transferability of ancillary services to new tickets or specify that such items are non-refundable; therefore, CheapOair cannot guarantee that these requests will be honored. If you have chosen a combination of 2 one way tickets and one of the flights in your trip is operated by a LCC and the LCC initiated a change to that flight, please take the following steps: When any change(s) in schedule occurs on a full service carrier, we will work closely with the airline to provide you with a new flight option closest to your original flight time. Very cheap like the name if Cheapoair, supervisor liar, costumer care not trustable. Specific cancellation policies may vary, depending on the property. You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. We make an effort to keep the baggage fees table updated but we recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage. The advertised Promo Code provides discounts against our service fees on stated routes. CheapOair, due to contractual requirements, is not able to provide you with a breakdown of the cost for each portion of your Vacation Package booking. Hotel properties are NOT obligated to honor these rates if you do not qualify or if you don't have identification confirming your eligibility. THE SITE OR THE SERVICES OR MATERIALS ON THE SITE OR THE TRAVEL If you purchased the travel protection plan on or after May 1, 2015 you must read, understand and agree to the following Description of Coverage as provided by the travel protection supplier. You agree and acknowledge that currency rates vary and any quoted price on the Site in local currency is a guideline, and not binding on us or the Travel Supplier. When you use your CheapOair Credit Card for Eligible Purchases made at the CheapOair website or through the CheapOair telephone customer service center, you will earn 6 points for every US dollar spent, rounded to the nearest dollar. For bookings made within 24 hours of departure time, we may contact you by email or phone to verify the transaction (we may do this for other high risk transactions as well). Otherwise, you and we agree that any dispute, claim or controversy between you and us, including our agents or any representatives acting on our behalf, arising out of or relating to your use of the Site, these Terms & Conditions, or the breach, termination, enforcement, interpretation or validity thereof, or our relationship in connection with the Site or these or previous versions of these Terms & Conditions (each, a "Claim"), shall be resolved in accordance with one of the subsections of this Resolution of Disputes section below or as otherwise mutually agreed by the parties in writing. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Extra charges, including but not limited to fuel, fuel plans; optional collision damage, personal injury, theft and/or other protection plans, airport assessed taxes and fees, overtime and drop off charges, children's safety seats, ski racks, GPS and other optional items, if any, are subject to direct payment by you to the car rental company at the car pick-up location. Your reservation is secured and guaranteed once you have received the final confirmation email and or voucher. Online Cancellation Form now available: https://www.cheapoair.com/flights/coronavirus-alert Please note that your seats, meals, frequent flyer and other special requests are requests only. No refund will be made for any unused or partially used portions of the vacation package. Click here to see a breakdown of taxes and our service fees.Due to our relationship with our many suppliers, our fares at times, may be better than standard published fares. Unless otherwise prohibited by applicable law, any Claim must be brought within two (2) years from the date on which such Claim arose or accrued. Rates are only guaranteed at the time of booking. limitation of liability is permitted by the law of your state of residence; by third parties as a result of your breach of these Terms & Conditions, notices or documents referenced on the Site; your violation of any law or the rights of a third party; or. A passenger's duty or departure tax may be assessed upon departure from international destinations such as Mexico, Caribbean, the United Kingdom and Australia. Changes and cancellations to car rentals are subject to additional fees by us and/or the supplier. At this time, we have no way of tracking whether there has been a change to your itinerary, so if you fail to contact us in a timely manner, you will not be covered under CheapOAir Connection Protection. If you have any questions regarding the Program, we can be contacted by email at rewards@CheapOair.com. "Qualifying Purchase" means a Points-eligible booking that has been completed through one of the Sites or over the phone, and has been confirmed in the case of flight bookings, or consumed in the case of hotel and rental car booking (meaning hotel check-out date or end of the rental car period).
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