long-term rates, corporate rates, and truck rates are excluded from point earn. accommodation providers, etc.) Book your Virgin Atlantic flights for departures in 2022and get a car included. 20.2. We will have no further obligations to you and/or the members of your booking and will not be liable for any damage, loss, refunds expenses, or other costs incurred by you or the members of your booking as a result, including, without limitation, any return travel arrangements, the costs of cleaning, repairing or replacing property lost, damaged or destroyed by you, compensating any passenger, crew, staff or agent affected by your actions and diverting the aircraft or ship for the purpose of removing you. We understand that you may wish to change your holiday plans and we appreciate the need for flexibility. Retroactive mileage collection is only possible within 6 months from the vehicle return date. By accessing this Web Site you agree that Virgin Atlantic Holidays will not be liable for any direct, indirect or consequential loss arising from the use of the information and material contained in this Web Site or from your access of other material on the internet via web links from this Web Site. It is your responsibility to ensure sufficient funds or credit are available to cover the amount required by the Supplier. Or call UK 0844 249 0107 USA +1 (877) 868 2755. If you book via any other Avis channel then you will only be eligible for the basic Virgin Points and will not be eligible for any promotional points or discounts. If you make a booking with us through our dedicated retail stores or call centre rather than booking online, a non-refundable booking fee will be charged. Please ask us to confirm what protection may apply to your booking. Most changes are insignificant and will be advised at the earliest possible date. 1.3 After we receive your booking and all appropriate payments and, if the arrangements you wish to book are available, we will confirm your booking to you and issue a confirmation invoice. These amendments can only be made by calling our Customer Service Centre. Customer service plan | Policies | Virgin Atlantic help centre We have taken out insolvency protection with the financial protection entity The Air Travel Organisers Licensing (ATOL) You can contact The Air Travel Organisers Licensing (ATOL) scheme Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.ukif services are denied because of our, Virgin Atlantic Holidays insolvency. You must be satisfied that your insurance fully covers all your personal requirements including, without limitation, full Covid-19 cover, personal belongings, loss of baggage/money, any pre-existing medical conditions, cancellation charges, medical and/or other expenses, repatriation and assistance costs in the event of accident or illness and car rental and/or any activities that you have booked or may book (including, without limitation, any additional cover for skiing/extreme sports/adventure travel). Assisting Alternatively call Hertz UK on 08708 44 88 44 or Hertz USA 800-654-3131. In order to do this, we try to provide you with as much information as possible about the policies and procedures that may affect your travel including: Booking policies and mistakes We will not pay you compensation and the above options will not be available if we cancel as a result of your failure to make full payment on time. The following terms shall have the meanings set out below when used in these Booking Conditions: 'We', 'Our', 'Us', 'Virgin Atlantic Holidays' means Virgin Holidays Limited. There are a number of conditions about how you use our website. Leisure rate: earn 1000points for rentals in USA and Canada, When booking Alamo with Virgin Atlantic you get:Online Check-Into speed up the process. If the price increase exceeds 8% of the price of the package, the traveller may terminate the contract. The Foreign, Commonwealth and Development Office and National Travel Health Network and Centre have up to date advice on staying safe and healthy abroad. The balance of the cost of your arrangements (including any surcharge where applicable) is due no later than12 weeks prior to your departure. We will consider at our discretion an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. WebVirgin Atlantic Cancellation Policy for COVID-19 Virgin Atlantic Cancellation due to Illness Procedures for Virgin Atlantic Ticket Cancellations Procedure 1: Virgin Atlantic Ticket Cancellations via Airport Procedure 2: Calling to Make Virgin Atlantic Cancellations Procedure 3: Virgin Atlantic Cancellations of Booking Online Occasionally we have to make changes to your booking and it is a term of your Contract with us that we are able to make changes to any aspect of your booking at any time. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Present your Flying Club membership card forgreater benefits. Back to My booking About Virgin Atlantic Our story Business as a force for good Media centre Annual reports Careers Support Help and contact Before you book At the airport On For the latest information on Covid-19 you can check our FAQs here.. Under normal circumstances, we will respond to you within 28 days and at the latest within 60 days of receiving your complaint. View and Amend My Booking | Virgin Atlantic We provide full financial protection for our package holidays, by way of our Air Travel Organisers Licence number 2358 issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email claims@caa.co.uk. You may make one copy of such software for archival purposes only. Any further changes to your departure date will be treated as a cancellation and full cancellation charges will apply. *Due to customs restrictions in Lagos we regret we are unable to deliver delayed bags to passengers. As some of the accommodation and resorts featured may lack even the simplest facilities, such as ramps for wheelchairs, lifts etc, it is important that, when booking, you advise us of any disabilities and special requirements to make sure the holiday meets your specific needs. 15.2 In respect of Packages, we will not be liable for any injury, illness, death, loss (for example loss of possessions or loss of enjoyment), damage, expense, cost or other sum or claim of any nature or description whatsoever which results from: (i) the act(s) and/or omission(s) of the person(s) affected or another/any member of your group; (ii) the act(s) and/or omission(s) of a third party unconnected with the provision of the travel services in the booking that are unforeseeable or unavoidable; (iii) unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken; (iv) any loss or damage you incur that relates to any business activity (including without limitation loss of earnings); (v) any loss or damage that relates to any services that you may have entered into separate contracts for with other providers/suppliers and which do not form part of our Contract with you (including, without limitation, any additional services or facilities booked and arranged by you directly, including any activity, tour or excursion you purchase in destination from a third party) and/or any services provided near to where you are staying such as water sport providers, beach vendors, shops, massage and other spa therapies and sporting facilities; (vi) any damage, loss or expense or other sum(s) of any description which on the basis of the information given to us by you concerning your booking prior to it being confirmed, we could not have foreseen you would suffer or incur if we breached our Contract with you; and any damage, loss or expense or other sum(s) of any description pursuant to clause 16 (Covid-19). You should be aware that some Suppliers (e.g. Virgin Atlantic was founded in the mid-1980s by legendary entrepreneur Richard Branson. We'll be in touch by email letting you know how to register to change your holiday plans. Virgin Atlantics Award Redeposit Policy Award Redeposit Fees Vary By Airline British Airways has a Generous Redeposit Policy For a long time, its been no secret that with British Airways, the fee to cancel and redeposit an Avios award ticket is $55 but you can pay less than that on a flight with low taxes and fees. Flight cancellations are rare and we will try to minimise the inconvenience they cause by posting them on our website under the flight status as soon as we know about them. 2. We comply fully with our obligations a) under the European Regulation EC1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air, and b) for US citizens, Part 382 of the US Air Carrier Access Act 1986 relating to non discrimination on the Basis of Disability in Air Travel. The lead name shall be liable for: (i) the full payment of any deposits and balances; (ii) the payment of any amendment fees or cancellation charges; (iii) providing the details all the persons named in the booking to us; (iv) passing on any and all information issued by us to all persons in the booking including, without limitation, our booking confirmation invoices and these Booking Conditions; and (v) the conduct of the persons in the booking. For a 7 night holiday please search for 8 nights. Most delayed bags travel on our next flight, as an international carrier the duration and frequency of flights dictate the time you can expect to be reunited with your property. Car The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. 9.1. Flexibility warning: Cardiff airport parking Head for Points WebIt is suitable for children (both able bodied and disabled) between 2 and 4 years old, weighing between 22lb - 44lb (10-20kg), whose height is 40 (100cm) or less and who can sit upright in their own aircraft seat. Copyright Virgin Holidays Limited. Terms and conditions | Virgin Atlantic Visit Enterprise Rent-A-Carto make a reservation and earnpoints on your rental. These measures will not have a significant impact on your enjoyment of the holiday and all measures will be taken with the purpose of securing your safety and those around you. Pursuant to clause 7.6 and, in addition to any daily charge, a compulsory service charge of approximately 15-20% often also applies to all bar, spa and salon bills. Middle names are not required. Terms and Conditions | Virgin Atlantic Holidays In the event of a flight cancellation, a delay of more than 30 minutes or a diversion, we will notify you. You will find an Avis rental station in nearly every major city and airport throughout the world with a large range of vehicles to suit your needs. 10.8. It is possible that flight times may be changed even after tickets have been despatched we will contact you as soon as possible if this occurs. In addition, you will be required to pay an admin fee of 50 per person and a new deposit per person to secure the new departure date. And Jane may be spelt Jayne. In the event of an unavoidable or extraordinary circumstance and where it is not possible to ensure your return as scheduled, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). 11.1. accommodation only), the financial protection referred to above does not apply. We will offer you the following options where possible and subject to availability: In the event that you test positive for COVID-19 whilst on holiday, you must notify us without delay and we will provide such reasonable assistance as we can in the circumstances. The amount of the deposit will be confirmed to you at time of booking. Should the price of your travel arrangements go down due to the changes mentioned in clause 7.1 above, then any refund due will be paid to you. 8.1. Virgin Cancellation Go to Manage Your Booking and retrieve your itinerary details to make booking changes or cancellations. 1.1. We are happy to advise and assist you in choosing a suitable holiday. Once your bag arrives at its final destination, in most destinations, we will return it within 24 hours of its arrival, at no cost to you*. If you have any specific dietary needs or severe allergies please contact us to discuss your personal needs. 10.9. Many will automatically add a daily charge to your onboard account. There will be a charge of 30 to amend each name. 13.1. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. If youre unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as provided in Section1.3of these Terms and Conditions), create new works from, distribute, perform, display or in any way exploit, any of the Content of this Web Site (including software) in whole or in part. In order to give you some thinking time, if you call our Customer Service Centre directly or make a booking on our own website www.virginatlantic.com we will allow you: These apply for a maximum of 24 hours after the reservation is made as long as that reservation is made one week or more prior to a flight's scheduled departure. Refunds for credit/debit card purchases will be made only to the credit/debit card account used to purchase the ticket, and may take up to 10 weeks before appearing on the card statement. 1.8 We accept payment by credit card and debit card. Carriage of passengers and baggage on flights operated by Virgin Atlantic is subject to theConditions of Carriage. You can earn from250 to 1000points when you hire a car with Avis. Access and Availability of Service and Links. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. Your contract will be with Virgin Holidays Limited,(trading as Virgin Atlantic Holidays), registered company number 01873815, with registered address at Company Secretariat - The VHQ, Fleming Way, Crawley, West Sussex, United Kingdom, RH10 9DF; a member of ABTA with membership number V2043 and ATOL holder number 2358. If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, the lead name on the booking must inform us as soon as possible and the effective date of any change shall be the date that we receive notification from you. Special requests and medical information. If you have non-refundable trips booked for the future, ensure you buy alternative coverage as soon as you cancel as, of course, you could fall ill at any time.) In the event of any discrepancy, please contact us immediately as it may not be possible to make changes or corrections at a later stage, without incurring amendment charges. FOR NON-Walt Disney World ACCOMMODATION INCLUSIVE BOOKINGS ONLY - If your holiday booking includes Disney Park Tickets, these must be paid for in full at the same time as your non-refundable deposit payment, in order to secure the tickets.
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