When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. When I do receive a response (usually only when you call; emails dont seem to get a response), its always that it will take just a little longer than the previous rep had promised. Dear Herr,Thank you for sharing with the community this amazing feedback!We're sorry to hear you could not pick up the car due to not having the required documents. Wisecars is an independent travel broker who does not represent any particular car rental company. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. Business Details Location of This Business. Wisecars Protection Package ensures that you are protected should anything go wrong. You can also find this information in the pick-up and drop-off details. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Stay away! Amendments can only be made up to 48 hours before the pick-up time. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Great job guys!!! For an upcoming trip a month in advance. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. I would recommend booking a car from Wisecars. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. This one doesn't really need an explanation. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Service 40 Value 40 Shipping 20 Returns 28 Quality 34 In that case, please contact your bank for additional details. Wise Car RentalSTAY AWAY. All bookings include free cancellation up to 48 hours before the pick up time. Manage Bookings Online - Wisecars - Wisecars MyWisecars self-service Sign in / Register Please enter your email address and we'll send you the authentication code. I've rented from Wisecars a few times in the past. Please note, it is your responsibility to provide all the above-mentioned documents. Eduardo was courteous, professional, and assistive. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. I did some research when looking at hawaii and went against it due to the horrendous reviews. You may also add additional drivers at the rental counter when you pick up your car. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. As you can imagine Im really not happy and Im looking to take this further. Here are 8 tips for writing great reviews. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Please reach out to support@wisecars.com for assistance.Regards.Rachel from Wisecars. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Powered by, We use cookies to give you the best experience. Hier wre Platz fr Eure Musikgruppe; Mnchner Schmankerl Musi; top 10,000 bitcoin addresses. Josep immediately understood and sent it by email within a minute of our conversation. Im very sorry to hear that you had a bad experience. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Create a ticket support@wisecars.com (646) 813-0129 +44 20 4571 5774 +33 1 78 96 87 13 +39 049 784 7864 (646) 813-0129 +34 932 71 68 06 +48 12 211 32 51 United States of America 405 El Camino Real, Box 606 Menlo Park, CA 94025 . To improve our service and website, we may use small data files known as Cookies. Minimum age requirements on larger cars may also be higher at some locations. Wisecars believes in protecting your privacy. However, this is not true. If you don't have your own protection, the supplier may offer you to purchase local mandatory insurance. I then contact wise cars to see if they can help as I was not happy at all and that wise cars did not make me aware of all these additional cost! Wisecars is a car rental platform that offers great value for money. All rights reserved. All rights reserved. Took out Excess Protection cover and had to make claim. If the customer wishes to drop off the car earlier than stated in the voucher or the rental details, Wisecars will not refund any amount for the unused days. Do not use them Still no satisfaction. Alternatively, just sign in or register using your Google or Facebook account. (Myrna) gave me detailed reply to my requested information. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. The only information that was given after Id paid in full for the car hire to wise cars was the USA company they will hold a security deposit $150 and possibly maybe charged a liability payment..When we arrived to Orlando the company were fox! Wisecars will not refund any vehicle repairs, unless the customer has bought excess protection and is eligible for a refund based on the related terms. Easy to find, book and pay. My apologies for any inconvenience. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorisation and payment. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. Read more from https://www.wisecars.com/en-us/reviews. Your voucher is normally issued 48 hours before the pick-up time. We appreciate you for bringing this to our attention. Renting a car and want to make sure you know how car rental works? We offer free 48h cancellations for all of our bookings. Wisecars will process your cancellation refunds in 7 days. Replies to negative reviews in < 24 hours. I booked online but called to ask some questions before booking. All rights reserved. do not book with them! we have not traveled yet so will report after our trip. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Good pricing. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. The Car Rental Company reserves the right to refuse to rent a car to any customer who fails to arrive on time and does not have the necessary documentation and a credit card with enough funds. However, please keep in mind that any changes that you make to your booking will probably change the rental price. You have a guaranteed booking with us and with one of our trusted premium suppliers. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Yes it's there in the small print. Powered by, We use cookies to give you the best experience. If you do not agree with any part of them, you must not proceed with your booking. Please check if the confirmation email is not in the "SPAM", "Junk Mail" or "Unwanted Mail" folders of your email account. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. The car rental company will charge you for the additional driver for the whole time that you have the car. It is entirely up to the Car Rental Company whether they decide to do so or not. Dear Arthur,Thank you for taking the time to leave us a nice comment!We're glad Josep could quickly send you your voucher, we're always here for you if you need anything.Have a nice day!Kind regards,Rachel from Wisecars. All cancellations outside of the aforementioned timeframes will not be refunded. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Thank you. Pricing is good.Will have to see after the trip to have final saying of the package. An agent has opened a case through support@wisecars.com in order to investigate this issue with the car rental company.We will get back to you as soon as we have a clarification. Please reach out to support@wisecars.com for assistance.I sincerely apologize for the inconvenience.UPDATE:One of our agents has sent you a refund form for the extra taxes and fees which were supposed to be included in the pre-paid rate. Wisecars can not be held responsible for bank fees or smaller refunds due to currency conversion. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. doug foster architect aylesburyikos andalusia frescoikos andalusia fresco With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. susan mcdonald attorney zanesville; scrub top pattern spotlight Open menu. Incomparable prices. I sent an email updating my flight information and times. If this is the case, it will be clearly stated on your voucher. Wisecars does not own or operate any Car Rental Companies. As long as you read all of the terms and conditions, and abide by them, you will have a seamless experience. I called Avis, and once I got through to a person, I was able to confirm that my WiseCars reservation made it through to them. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Due to this protection, it cannot be read by any third party. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Please note, in most cases, Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. | Read 941-960 Reviews out of 10,894 At the car rental pick up, I was requested to pay a total of BRL 2,643.48. Re: Has anyone renter through Wisecars? You are always welcome to give us another call if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Please note, making a new booking may result in the change of the Car Rental Company. Rachel from Wisecars. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. Wisecars does not accept responsibility and shall not be held liable for any loss, damage or changes to your plans caused by flight delays or cancellations. Read more from https://www.wisecars.com/en-us/reviews. 2023 Trustpilot, Inc. All rights reserved. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Anyone can write a Trustpilot review. Hello!Thank you for your amazing feedback!We're more than happy to hear you will book again with us in the future, we really appreciate your business.Have a nice day!Kind regards,Rachel from Wisecars. Published by at 14 Marta, 2021. Do you agree with Wisecars's 4-star rating? Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Fill in your personal information and state what you wish to cancel or amend. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Check out what 12,908 people have written so far, and share your own experience. Please read carefully the terms of the Car Rental Agreement before signing it. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. I would like to clarify that adding Roadside Assistance and Tolls is not mandatory.Unfortunately, we are unable to refund you for any extras accepted by you at the counter. Re: Wisecars car rentals 3 years ago Save how long does royal mail tracked 48 take. You make me feel trusted and relaxed knowing you're always support your customers. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Please keep in mind that any changes that you make to your booking will probably change the rental price. From start to finish, everything was seamless and stress-free. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. I am hoping the rental process is just as smooth. Access to and use of these images is restricted by terms and conditions of a separate license agreement. Good cancellation policy. Everything was solved in a single phonecall. price was great. You can amend your booking information or cancel your booking in a few simple steps. However, you are entitled to a car in the same category, holding the same number of passengers and with the same luggage capacity as the car that you booked. One of our helpful agents will be in contact with you to address the request. Wisecars Protection Package ensures that you are protected should anything go wrong. No idea it was a basic package it does not state that. By using our website, you are declaring that you accept and understand all aspects of our Terms of Service and the Privacy Policy of our website. Many thanks, Josep. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Usually, you can cancel your booking up to 48 or 24 hours before the pick-up. Report inappropriate content Danny D 1 post 1 review 127. Salutations, Rachel de Wisecars. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. You can present the voucher either in a printed version or a digital form (such as from your smartphone). The total amount quoted on my original voucher is BRL 2,109.28. All cancellations outside of the aforementioned timeframes will not be refunded. Please note, all Deductible Protection Products become invalid and no refund will be made when: In some cases, if you follow the Car Rental Companys instructions and they determine that you are not responsible for the damage that occurred to the vehicle, the deductiblefees might be returned to you directly by the Car Rental Company and you do not need to claim a refund from Wisecars. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. When I wanted to pick up my rental car in Las Vegas, I showed up with a debit card instead of a credit card.This was clearly my fault and legally, Wisecars would not have been obliged to reimburse me with anything.But since the actual rental company Fox Cars confirmed that they will not charge Wisecars for anything, Wisecars agreed to re-imburse me with a 75% voucher, valid for 2 years.The 25% held back were to cover their administrative costs, which I totally accept.In all my communication I would like to mention Joana for an outstanding customer service - quick & useful answers and very friendly.To sum this up: based on this good experience (with Joana) after the issues I myself have caused, I will certainly book again with Wisecars and I can only recommend Wisecars.
